Delivery and returns

DELIVERY

We offer standard first class Royal Mail delivery that we aim to despatch within three working days. Very occasionally (because I'm a one-person operation with three kids!), it can be longer.

If you require the book urgently, choose next day delivery at the checkout by 3pm the day before or email me and I'll do my best to help.

RETURNS

Our returns policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, the goods must be unused, in its original packaging and in the same condition that you received it. Please contact us at info@thenewmumsnotebook.co.uk and we will give you further guidance on how to return your item. We ask that you enclose a copy of your delivery note. Unless the item is faulty, it is your responsibility to cover the return costs (we also suggest you get a proof of postage). The original delivery costs are unfortunately non-refundable.

REFUNDS

Once your return is received, we will send you an email to notify you that we have received your returned item. If it's approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is processed. If you’ve done all of this and still have not received your refund, please contact us at info@thenewmumsnotebook.co.uk

EXCHANGES

We can only replace items if they are defective or damaged. If this should happen, please send an email to info@thenewmumsnotebook.co.uk.